Orders

All orders placed on this website are binding on your behalf. When you place an order via our website, we will treat that as an offer to buy.

All orders received via the website will be acknowledged by a system generated order confirmation e-mail at which time we enter into a contract with you.

If a confirmation e-mail is not received, your order may not have been received and you should contact us to confirm this.

Goods advertised may have become unavailable. If, in the unlikely event that certain goods advertised are not available, you will be contacted via e-mail to arrange a refund or replacement, or where applicable, we reserve the right to send an alternative product.

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Cancellation of Orders

For all orders of non-customised goods, you have a right (Under The Consumer Protection (Distance Selling) Regulations 2000) to cancel your order in writing seven working days, beginning with the day after the day on which you receive the goods. Please see below for method and costs of return.

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Pricing

The prices shown on the website are, if applicable, inclusive of VAT which is charged at the current applicable rate on all orders delivered to addresses within the EU. If your address is outside the EU, the VAT element of the price shown will be deducted.  Channel Islands residents should select ‘Channel Islands’ rather than ‘United Kingdom’ as their delivery country otherwise VAT will be charged.

The price for the goods shown on our website at the date of your order is the applicable price. Price changes may occur over a period of time and will be updated on our website.

If your delivery address is outside the UK, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.

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Payments

Payments can be made by card (all major debit and credit cards accepted), or through PayPal. Card payments are made by using our high security payment system through WIX.

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Delivery

Postage is charged at the applicable flat rate stated on our website.  (There are different rates for (i) United Kingdom and Channel Islands and (ii) the rest of the world).

Your order will normally be packed and dispatched with DPD or Royal Mail, with a second-class post or equivalent service within 48 hours although during busy periods this time period may be a few days longer.  

Current shipping time/delivery times displayed on our website are to provide a guideline only and are not guaranteed.  We shall not be liable to you for any delays in delivery.

Please note that customers are solely responsible for entering complete and correct postal details for each order. We are not liable or responsible for any lost orders owing to incorrect information being given.

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Returns Policy and Our Liability to You

Non-customised goods only: If for any reason you are unhappy with your purchase, you may return it to us in its original condition within 30 days of the date you received it.  It must be unopened (with all packaging intact).  We will issue a full refund for the price you paid for the item.  You are responsible for the costs of the return postage.

All goods with a clear error in manufacture will be replaced at no extra cost to you. All returns are inspected by a member of staff and a decision whether to replace or refund will be made where applicable.

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third-party claims.

This warranty does not affect your statutory rights.

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Email-Policy / Privacy Policy

Your personal details will only be used to handle the order and all information gathered will never be passed on to or sold to third parties. However, please note that from time to time we may contact you via email or newsletter regarding our products and services.

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Complaints

If you wish to make a complaint, please fully detail your issue and feel free to send this to: elementsofcornwall@gmail.com. We will fully investigate the matter and respond to the complaint within 14 working days.

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Governing Law

These terms and conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

These terms and conditions do not affect your statutory rights.